Management Refers To Tools And Techniques †Myassignmenthelp.Com

Question: Discuss About The Management Refers To Tools And Techniques? Answer: Introduction Domino's Pizza Australia is world's one of the largest pizza chain present in Australia known for networking in terms of both sales and store numbers. Domino's Pizza is the largest company having a maximum number of franchisees worldwide. Domino's company holds more than 2000 stores in Australia. The company works with a vision and mission to produce the best sale of the members and manage to keep the customers interested in the product (Rao, Sarkar, Bohra, 2016). After analyzing the managerial activities it was analyzed that the personnel of the company is facing problems which are decreasing their efficiency. Being a manager, I implemented below mentioned two techniques to resolve the complication faced by the company: Survey Plan-do-act-check The report analyses the issues faced by the clients and employees of the company during conduction the business activities. Further, it also provides quality techniques implemented in the management to solves the problem and bring greater profits for the company (refer appendices 3.1). Challenges faced by Organization The company was facing hindrance in distribution cycle of the products. The customers used to complain regarding the delivery services provided by the company. Thus, concerning the issue, I initiated survey quality management program to resolve the problem (Rupert, 2010). Another problem faced by Domino's company was related to inventory control management. There were inefficient techniques used in recording the inventory, due to which perishable products lost their value, resulting to increase in waste and cost of inventory. To untangle the problem the company initiated plan-do-check-act process of quality management. With the initiation of this technique, Domino's company was relieved from the problem of inventory control (Lyberg, 2009). Selection of techniques Survey refers to the technique used by companies to reach to employees and customers of the company look at the problems in the products or structure of the company with their perspective. I selected the survey quality management technique because; they wanted to resolve the deviations in the organization structure of the company. Also, the company made sure that the survey helps the employees to communicate their concerns to the authority so that they shall take corrective action plans to resolve the same (refer appendices 2.1). Plan do check act commonly known as control cycle, helps the organization to initiate a definite process of management change in the organization so that the deviations are subsequently reduced. The reason for selecting this method by Domino's company is that, as it is known that company is renowned worldwide thus a sole mistake can lead to deterioration of the current position of the company. Concerning to that, I initiated the management to implement this plan so that set of standards is formed and implemented in the organization (refer appendices 1.1). Also, this process helps the company in evaluating the outcomes of the process (Krajewski, Ritzman, Malhotra, 2013). Tools of quality management (Source: Lyberg, 2009) The aforementioned chart explains the methodology of the survey process. This process is implemented in an organization so that the company gets to know about the demand and preferences of the target. The purpose of implementing quality management in an organization, it is mandatory for a company to get to know about the changes which the stakeholders want in the management. The process of survey helps in reducing deviation along with an increase in innovation in the organization (refer appendices 2.2). The process works in such a way that formerly objectives are defined on the basis of which survey questions and targets are created. In continuation to the process, questionnaire is prepared and reverted to the respondents. On the basis of results of the survey, a plan is made and implemented in the organization (Visveshwar, et. al., 2017). (Source: Rupert, 2010) The process works in four steps, which are described below: Plan: in this phase, after evaluating the data plans are prepared in the management concerning the deviances present in the organization structure. This phase also provides and yardstick to the organization on the basis of which the Domino's has to initiate program. Do: Under this phase, the Domino's implements the plan prepared for the management to create efficiencies in the organization. This is the execution phase of the Domino's (Oakland, 2014). Check: under phase the company evaluates the current position of the Domino's with the plans defined in the beginning of the program. This is a backward looking approach of the company under which deviations are analyzed and completeness of the target is checked (refer appendices 1.2). Act: under this phase of the process, the company Domino's implement act according to the planned. Improvements are made and deviations are corrected to equalize the planned and actual performance. This phase is similar to the do phase, but in do phase the company works according to the plan (Bruno, 2014). Implementation of techniques within the organization The Domino's company implemented the two tools of quality management to initiate efficiency in the performance of the management. Further, the tools were used by the management in the following ways: Survey: to gather information regarding inefficiency in performance, the Domino's company implemented survey of employees of the organization. The results of the survey gave a view regarding the problem in the distribution of products and services (Rao, Sarkar, Bohra, 2016). Also, the customers of Domino's company were also dissatisfied with the services provided by the company. The employees were facing problem in locating places where the product is to be delivered. Customers intentionally provide an incomplete or wrong address to the employees which make delay in delivery leading to a loss to the organization. To resolve that issue the company implemented survey within the organization and queried the employees to provide suggestions for the same. Thus the company initiated a digital process to receive home delivery orders which also initiated authenticity of the address and customers. Plan-do-act-check: the Domino's company initiated this process to reduce the deviation inventory management process. Firstly the company Domino's analyzed the issue which was causing loss to an organization; afterward a controlling plan was created to reduce the waste of inventory (He, Zha, Li, 2013). After implementation of the plan, the outcomes were checked with the plan in numerical terms which showed a positive view that Domino's Australia had reduced the waste and optimized the usage of raw material. Conclusion Thus in the limelight of above events, it shall be noted that with the aid of survey and plan-do-act-check technique the Domino's detached the deviations from the organization. Further the company Domino's increased the efficiency by inventory control and providing greater satisfaction to customers. References Bruno, I. (2014). Benchmarking. In Encyclopedia of Quality of Life and Well-Being Research (pp. 363-368). Springer Netherlands. He, W., Zha, S., Li, L. (2013). Social media competitive analysis and text mining: A case study in the pizza industry. International Journal of Information Management, 33(3), 464-472. Krajewski, L. J., Ritzman, L. P., Malhotra, M. K. (2013). Operations management: processes and supply chains (Vol. 1). New York, NY: Pearson. Lyberg. L., (2009). Quality Assurance and Quality Control in Surveys. Viewed on August 30, 2017. From https://psr.iq.harvard.edu/files/psr/files/Lars__Lyberg_Quality_Assurance_and_Control.pdf Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge. Rao, S., Sarkar, P., Bohra, S. (2016). A Comparative Study on the Perceptions of Service Quality of Domino's and Pizza Hut in Manipal. Rupert, J. K., (2010). Plan Do Check Act (PDCA) How it Applies To Business Continuity. Viewed on August 30, 2017 from https://perspectives.avalution.com/2010/plan-do-check-act-pdca-%E2%80%93-how-it-applies-to-business-continuity-2/ Visveshwar, N., Vishal, V., Venkatesh, V., Samsingh, R. V., Karthik, P. (2017). Application of Quality Tools in a Plastic Based Production Industry to achieve the Continuous Improvement Cycle. Calitatea, 18(157), 61.